Privacy policy

Last updated: 30 November 2025

Collectors Online operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Collectors Online is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). This includes specific apps we use to provide services, such as Starshipit (for shipping automation, label generation, and tracking), Klaviyo (for email/SMS marketing), Gorgias (for customer support, chat, and helpdesk), and FlowMail (for sending transactional emails via Shopify Flow).
  • With business and marketing partners to provide marketing services and advertise to you. This includes, but is not limited to, sharing information with Meta Platforms, Inc. (Facebook and Instagram) using tracking technologies like the Meta Pixel to facilitate targeted advertising, measurement, and optimisation. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses by adjusting your device settings, managing your preferences directly on social media platforms, or by visiting the Network Advertising Initiative’s opt-out page or the Australian Digital Advertising Alliance opt-out page.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

Specifically, personal information collected through the Services is likely to be disclosed to recipients in the United States of America (USA) as part of our reliance on Shopify and third-party service providers, including Meta Platforms, Inc., Klaviyo, Gorgias, FlowMail, and Starshipit.

For Australian residents, while we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles (APPs) in relation to the information, we are relying on your informed consent to this disclosure. By consenting to this disclosure, you acknowledge that Australian Privacy Principle 8.1 will not apply to the disclosure, and we will not be accountable under the Privacy Act 1988 (Cth) for any subsequent breach of the APPs by the overseas recipient.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Managing Communication Preferences

This section of your existing policy remains critical. Please ensure it clearly instructs users on how to unsubscribe from Klaviyo email/SMS marketing, as this is your main opt-out mechanism:

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.